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线上购物订单退款条例
Eligibility for Refunds
All sales are final, except that refunds will be issued in the event a product is found to be defective, damaged upon delivery, missing, or materially different from its description. We will require proof of purchase and may ask for photos or the return of the item to verify eligibility.
Refund requests must be submitted within 30 days of your order completion date for the following issues:
● Damaged items
● Product quality issues
● Incorrect items received
● Missing items
How to Request a Refund
● Log in to your Account
● Go to My Orders
● Select the order for which you would like a refund
● Click "Apply Refund"
● Select the item(s) for a refund, provide the applicable reason along with photo evidence, and confirm by clicking "Apply Refund"
Refund Processing
● Refunds are typically processed within 3-5 business days for food items; however, for non-food items, we require that the item be returned prior to processing a refund
○ To return non-food items, the following conditions must be met:
■ You must have an approved refund request on your account;
■ Items must be unused, unopened, and in original condition with all packaging. Return exceptions may include, but are not limited to, items that are damaged or defective;
■ For same-day delivery and in-store pickup orders, you must return the item to the same store where the order was placed within 3 days of when the return request appears in your account;
■ For ship-to-home orders, we will provide you with a shipping label; you must drop off your package to FedEx location within 10 days of receiving the shipping label
○ For non-food returns, the refunds will be processed within approximately 3-5 business days after the returned items are received and inspected
● Funds will be credited only to the original payment method used for the purchase
● The refunded amount may take 3 or more business days to reflect on your credit card statement, depending on your bank's processing time
● Points earned from the original purchase will be deducted upon successful refund, while any points used for the order will be refunded on a pro-rated basis according to the refund amount
For any inquiries regarding online order refunds or returns, please contact our support team:
Email: onlinesupport@tawa.com
Phone: +1 (800) 600-8292, Ext. 2
Hours: Monday – Friday, 09:00 AM – 05:00 PM (PST)
Additional Terms
Alcohol, tobacco, and final sale items cannot be returned, exchanged, or refunded.
Online purchases cannot be refunded in-store, and must be processed through your online account. Similarly, in-store purchase refunds and returns cannot be processed through your online account.
99Ranch.com and the 99 Ranch Market App reserve the right to refuse returns and refunds in cases involving suspected or actual fraud or abuse.
We reserve the right to update or modify this return and refund policy at any time without prior notice. Please check this policy periodically for any updates.
