We are hiring POS Technician!

Full Time
Corporate - Southern California
Posted 1 month ago
99 Ranch Market, one of the largest Asian supermarket chains in the United States, is expanding at lightning speed! Founded in 1984, 99 Ranch Market is passionate about bringing innovative Asian cuisine right to your doorstep. We are honored to shape Asian Supermarket culture by serving as a leading food destination. With more than 60 store locations spanning from California to New Jersey, we are looking for talented retail leaders to join our growing family!
Summary:
Explore an opportunity with a successful grocery supermarket chain specializing in Asian groceries. We are looking for talented IT POS Support to join our team. The position will support Southern California and nearby state stores. You will be part of our HQ IT Support Team!
Responsibilities:
  • Work with the POS team to implement and troubleshoot the POS system and perform remote and onsite troubleshooting through diagnostic techniques and technical documentation writing.
  • Install, support, and perform routine maintenance of the POS system (Front-end, Back-end, Scales, PDT).
  • Record incidents and service request tickets and their detailed and exact resolution to the responsible parties to help resolve the issues promptly.
  • Determine and solve complex IT problems and analyze the root cause of the problem.
  • Assist IT Support team in troubleshooting Store wire/wireless network and other IT equipment (Copier, Server, Camera/DVR).
  • Follow up and update customer and field specialists with status regarding unresolved and resolved issues and inform unresolved issues to the next level of support or support teams.
  • Support in maintaining accurate inventory for all changes in software and hardware equipment.
  • Support job shadowing and training for new employees when needed.
  • Perform other duties as assigned by management.
Qualifications:
  • A Bachelor’s degree in Computer Science or a related field is required. Additional education can be in lieu of experience.
  • 1+ years of experience in informational technology/system, or related field is required. Previous experience in retail industry working with Point of Sale (POS) is preferred.
  • CompTIA A+ or Microsoft Certified Professional certification is a plus.
  • Bilingual in Mandarin and English is preferred.
  • Willing to accommodate a flexible work schedule when needed.
  • Proficient in MS Office, POS, and any Enterprise Systems.
  • Proficient in MS Excel and data analysis skills are a plus.
  • Excellent verbal and written communication and customer services skills.
  • Strong attention to detail, time management, interpersonal and organizational skills.
  • Ability to utilize proven project management methodologies to engage and interact with all stakeholders to move the project forward.
  • Ability to work independently with minimal supervision and perform teamwork from time to time.
  • Must be legally authorized to work in the United States without sponsorship.
Position Details
  • Employment Type: Full time
  • Location: 6338 Regio Ave, Buena Park, CA 90620
  • Required Travel: Frequently, 40% – 50%
  • Salary: $22/hour, DOE
Benefits
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) Retirement Savings Plan with 4% Company Match
  • Long-Term Service Award
  • Employee Discount
  • Paid Time Off
  • Employee Referral Program
  • Employee Recognition Program
Disclaimer
Tawa Group dba 99 Ranch Market, is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Features

Job CategoryChinese, Information Technology, 1-3 Years, English
Location6338 Regio Ave, Buena Park, CA 90620
Education LevelA Bachelor's degree in Computer Science or a related field is required. Additional education can be in lieu of experience.
Experience Level1+ years of experience in informational technology/system, or related field is required. Previous experience in retail industry working with Point of Sale (POS) is preferred.
LanguageEnglish, Chinese
BenefitsMedical, Dental, Vision, and Life Insurance 401(k) Retirement Savings Plan with 4% Company Match Long-Term Service Award Employee Discount Paid Time Off Employee Referral Program Employee Recognition Program

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