We are Hiring – eCommerce Assistant

Full Time, Part Time
Corporate - Southern California
Posted 1 month ago

99 Ranch Market is the largest Asian supermarket chain in the United States, with over 61 store locations across 11 state and more to come! We are passionate and honored to shape the Asian Supermarket culture within the grocery industry. “For 100, we try harder” is our commitment to always provide the best products and services to the communities we serve. With our new expansion strategy and efforts in our cross-generational transition to continue growing our footprint across the country, we welcome YOU to join and grow alongside our family!

 

What You’ll Focus On:

  • Project Management (30%): 
    • Initiate and support eCommerce-related project, processes, and product SOW (statement of work) and on-time schedule. 
    • Conduct industrial research including competitors analysis and benchmark to better understand the marketing and customers’ needs of the organization and its target audience.
    • Work with the Marketing, Merchandising, Operations team to conduct promotion plans, assortment strategy, and process improvements. 
  • Field Business Development and Marketing (30%)
    • Coordinates and proactively initiate filed marketing endeavors (i.e. internal/external events at 99 Ranch Store locations and other tradeshows/community events) to promote awareness of the eCommerce platform & services to target audience
    • Strategize activities to better convert offline customers to online users, whether it’s via demonstrations, giveaways, fun activities, and more. 
  • Customer Satisfaction Improvement  (40%)
    • Operate CS/CRM systems (e.g. HubSpot) to resolve eCommerce order cases promptly. 
    • Understand the standard operating process including receive, process, pack, and shipping of all e-commerce orders. 

 Throughout the processes, collect and aggregate customer data to yield insights for business decisions. 

What You Bring:

  • Associate/Bachelor Degree preferred.
  • Must have at least 1 year of customer service experience in the retail and/or eCommerce industry.
  • Proficiencies in working with digital office software such as Google Workspace (Gmail, Google Drive, Google Docs, and so on) 
  • A people person with a proactive attitude and quick adaptive thinking to tackle various situations and issues quickly and properly. 
  • Actively monitor trends in online grocery shopping/food delivery tools, applications, channels, design, and strategy.
  • Willing to always “go the extra mile” and confident about the delivered results. 
  • Bilingual in English and Mandarin is required
  • Authorized to work in the United States without sponsorship.

Position Details:

  • Employment Type: Full Time/Part Time
  • Salary: DOE          
  • Location: 6338 Regio Ave., Buena Park, CA 90620

 

Benefits:

  • Medical Insurance
  • Dental Insurance
  • Life Insurance 
  • 401(k) Retirement Savings Plan with 4% Company Match
  • Employee Referral Bonus up to $600
  • Online and offline Employee Discount

 

For more information and application, please visit https://www.99ranch.com/careers or

send the resume to hr@tawa.com, Subject: eCommerce Assistant

 

Disclaimer

Tawa Group dba 99 Ranch Market, is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Features

Job CategoryCorporate, Less than 1 Year, E-commerce, English, Chinese
Location6338 Regio Ave., Buena Park, CA 90620
Education LevelAssociate/Bachelor Degree preferred.
Experience LevelMust have at least 1 year of customer service experience in the retail and/or eCommerce industry.
LanguageEnglish, Chinese
Benefits401K ● Comprehensive medical, dental, life insurance ● Paid vacations and sick leave ● Employee discount

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