East Coast Walong Marketing Inc. is now hiring Customer Service Representative 現正誠徵 華隆 客服代表

Walong Marketing Inc

Full Time
Walong-East Coast
Posted 4 days ago

Welcome to Walong

Now, Walong Marketing, Inc. is hiring a Bilingual Customer Service Representative 

 

Since its establishment in 2000, the mission of Walong Marketing, Inc. is to satisfy the demands for gourmet foods in the Asian American communities. With our globalized resources and nationwide shipping network among five distribution centers, we can deliver the most authentic Asian foods to every corner in the United States. Asianfoodonline.com is one of  Walong’s assistants. It fulfills our commitment to the community and underlines the importance of food and cuisine in daily life. Now, Walong Marketing Inc. welcomes you to join our team. 

 

Summary:

The Customer Service Representative ensures the satisfaction of our customers by providing the highest quality of service to each customer. Their aim is to provide excellent customer service and to promote this idea throughout the company. The Customer Service Representative interacts with customers to provide information in response to inquiries about products and services, and resolves issues that arise in the day-to-day operations. . The representative must comply with the customer service role as the “advocate” of our customers at all times within the scope of company policies and procedures.

Duties and Responsibilities:

  • Maintain good attendance and reports promptly for work on all work days to ensure the department has the maximum support needed.
  • Keep accurate records of discussions or correspondence with customers.
  • Answer all phone calls directed to Customer Service promptly and professionally. Employees must promptly answer all email inquiries within a 24-hour time frame. Calls and emails will mainly relate to helping customers with product questions, price inquiries, stock checks, provide accurate order lead times, minor technical support, shipping rate quotes, and providing shipment tracking information.
  • Promote increased sales and stocking capacity for assigned new and existing customers.
  • Expedite customer samples ensuring to track these samples through delivery; Follow-up with customers receiving samples to influence the sale in favor of Elite.
  • Resolve incoming requests/issues from customers professionally, promptly, and thoroughly. Few issues may be more complex, employees will work with upper management to find a reasonable solution to each.
  • Provide minor product troubleshooting, and general follow up as needed.
  • Interact with employees of other departments in a professional and respectful manner. Position requires a high level of interaction with the Shipping, Assembly, Order Entry, and Accounts Receivable Departments.
  • Review purchase orders received directly through email for accuracy of part number and price, if inconsistencies are found contact customers for clarification or adjustment.
  • Enter sample orders as needed.
  • Track high priority orders for customers to make sure promised lead times and delivery schedules are followed. This will require strong follow-up with purchasing, data entry, and assembly teams.
  • Organizes to-do list by continuously monitoring incoming email, tracking priority orders, monitoring open orders, and calling customers. Employees will run weekly reports to monitor orders assigned to his/her respective regional sales team.
  • Other duties assigned.

Qualifications:

  • Must type a minimum 45 WPM
  • Must have prior experience working in an office setting
  • Candidates with electrical, electronic, or are technically-Inclined are preferred
  • High school diploma required
  • 2 years C.S. experience
  • Candidates with experience in accounting, sales, marketing, or production are preferred
  • Knowledge of the basics of a purchase order
  • Knowledge of warehousing principles
  • Must have simple arithmetic/accounting knowledge
  • Familiarity with the Use of E-mail
  • Familiarity with the Use of the Internet
  • Basic knowledge of Microsoft Office, specifically Word and Excel
  • Bilingual Chinese/English

Personal characteristicsThe Customer Service Representative should demonstrate competence in some or all of the following:

  • Behave Ethically: Understand ethical behavior and business practices, and ensure that your own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organization.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Benefits:

  • Competitive salary.
  • Competitive health, dental plans.
  • Elective 401K plan
  • Major holidays paid through the year end

 

Send your resume to njdc@walong.com/ hr_ec@tawa.com, indicate Walong Customer Service Representative -Bilingual for subject line

 

Disclaimer

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.

 

We’ve installed clear plastic barriers and provided masks, gloves and hand sanitizers; all common surfaces are sanitized regularly. 

華隆現正誠徵 中英文雙語客服專員

 

職務概要:

客服專員須熟悉公司理念、遵守各程序和規章以提供至上的客戶服務並維護客戶關係;需傾聽並迅速回覆顧客問題及解決客戶疑問。此職務須具備優秀的溝通技巧、積極正向的心、能同時執行多重任務並能適應調節工作中突發的改變。

 

工作職責:

  • 保持良好的出勤記錄以盡心盡力的協助部門工作
  • 記錄所有與客戶的對話及資料
  • 專業地接聽回答所有客服部電話及於 24 小時之內回覆電子郵件,協助客戶服務作業包含:產品相關問題、諮詢價錢、查詢庫存、提供精準的收發貨時間、輔助部份技術指導、運費報價、提供貨物追蹤資訊
  • 向新舊客戶推銷產品、提升銷售
  • 配送客戶試樣品並洽詢客戶是否收到貨物及使用心得
  • 妥善處理並解決客戶的疑慮,必要時,需與上級主管一同完成任務
  • 提供部份產品修繕服務及事後服務
  • 能禮貌地與其他部門專業溝通合作,含括與出貨部、撿貨部、商品輸入人員及會計部的大量接觸
  • 審核訂單數量及金額是否正確,與客戶釐清及更正
  • 定期追蹤重要客戶的訂單,確定收發貨時間有如時達到,需與採購部、出貨部、撿貨部合作執行
  • 有效率的應對收發電子郵件及客服來電、規劃安排工作事項及各訂單的優先順序、彙整各週報表並支配給其區域負責團隊
  • 執行其他分配工作

 

基本要求:

  • 打字速率 45+ WPM
  • 需有辦公室文書處理經驗
  • 高中畢業或以上的學歷
  • 具備兩年以上的客服經驗
  • 有會計、行銷、或製造業經驗尤佳
  • 了解基礎的採購知識
  • 具基礎的倉儲知識
  • 需有會計計算基礎知識
  • 能靈活的應用網際網路及電子郵件
  • 需會使用 Microsoft Office,尤其 Word 及 Excel
  • 具備流利的聽、說、讀、寫中英文能力

 

客服專員需展示以下個人特質:

  • 道德規範 – 能清楚的界定及遵從個人道德規範與公司維持相同理念
  • 溝通技巧 – 善用既有的資源,有效的妥善溝通,包含聽、說、讀、寫
  • 團隊合作 – 與同事一同設立目標、完成任務、並提升公司效力
  • 正向領導 – 正面的影響團隊以利完成使用
  • 判斷決定 – 能清晰分辨事情的輕重程度及其風險並做出最有利的決定
  • 組織能力 – 依據工作重要程度,訂下目標、規劃時間分配、定期深入追蹤進度
  • 問題解決 – 仔細探尋問題的前因後果,解決問題並加以檢討做出改善建議

 

公司福利:

  • 綜合醫療保險
  • 牙醫保險
  • 人壽險
  • 401(k) 退休儲蓄計劃
  • 帶薪年假/病假

發送簡歷至  njdc@walong.com/ hr_ec@tawa.com, 標題注明應徵 Walong Customer Service Representative -Bilingual 

免責聲明:

我們致力成為頂尖企業並為員工提供優良工作環境。請注意工作內容敘述旨在描述分配給該類人員執行的一般工作性質和水平。它並不涵蓋員工所有工作相關的技能、職務或責任細項,因此它不能被解釋為該分類人員的所有技能、職務和責任的詳盡清單。人員可能根據管理層的指示履行其它職責。工作職責可能會隨時改變,恕不另行通知。大華超級市場是E.E.O.平等就業機會雇主。

Job Features

Job CategoryWalong, CSR
LanguageEnglish, Chinese
Benefits401K ● Comprehensive medical, dental, life insurance ● Paid vacations and sick leave ● Employee discount

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